Revamping Med-Tech Digital Decision tool
Client
(Director of Research at IU Health)
(Director of Comet Lab IUPUI)
(Onchologist).
Team
My Role:
Product Designer
Teammates (4):
Ashish Sitaprao - Project Manager
Anushka Jadhav - UI Designer
Prathyusha Kola - UX Designer
Timeline :
8months
. 04.24.2024
Why Redesign?
Before
After
Understanding the Product
CLL – Type of Blood Cancer
CLL Mind Map – Digital tool used to explain Treatment options, harms and benefits associated with that treatment option
Goal
Increase
Information remembrance
Visual Representation
Decrease
Communication gap
One-way conversation
Who are the users?
Doctors: Operates the tool
Patients: Views, contributes and learns
Scenario: During a doctor’s appointment, the doctor discusses treatment options with the patient, outlining their benefits and potential side effects. Together, they choose the best course of action, and the doctor helps the patient remember their decision.
The Process
Altered UX Methods and process was followed to cater to the user requirements. I joined the team when they were in the middle of the research for first iteration, We conducted Heuristic Evaluations to provide a designer perspective. Followed by the second iteration, a complete redesign.
Research
8 Doctor Interviews
4 Patient Interviews
5 Competitor Analysis
4 Heuristics
15 Stakeholder Int.
Qualitative Interview questions
Think Aloud Tasks
This concept is great, but I have numerous options and various potential placements for them, I need your guidance on when and where to implement each one effectively
-Physician
SUS Survey Questions
Link to the SUS Survey
Sara Parker
Physician
Pain Points
- Patients have many questions when they look at the first screen with so much information
- Patients cannot easily recall the association of treatments with its benefits and harms.
Goals
- Prioritize patient needs while choosing the treatment options.
- Provide clear, Step by step explanation of Treatment options and side effects associated with it.
Usability Issue 1.
Inconsistent Interaction
Usability Issue 2.
Assumption
People though the cards are associates like a graph to the X-Y points
Reality
Cards are associated wit more than one points on the X-Y axis
The blue cards are not associated directly with the X and Y axis, We have been struggling to show that it is associated with more than 1 point.
-Dr Larry Cripe
Usability Issue 3.
Over Crowded user flow – Maze of choices
Usability Issue 4.
Thematic Analysis and AI Coding
Color theme
Red colour / shade is highy triggering and maintaining not med-tech Standards
Responsive design
The tool is desktop friendly, Doctors carry ipads more than desktop
Interaction
Drag and drop feature was least preferred by doctors agedabove 25
New User Flow
Defined Pathway
Solution Screen
Consistent Vertical ranking to Reduce learning curve
Solution Screen
Solution
Med tech friendly color
Tested to suit sensitive patients
iPad version
Responsive design for mostly carried device
Replae Drag and drop to Clickable
To cater to elder user
Design System
Roadblock and Detours
The client was hesitant to change to make major changes to the older version and we had to know the range of changes expected
Easily editable prototypes the client can criticize freely
A/B User Testing
Compare Original CLL vs New Design
3 Physicians
2 Patients
“ The new version is to the point and convey most important information and less confusing than the graph “
-Physician
KPI Metrics
Task success rate of 1 out of 5 for the CLL mind map to 4 out of 5 for the new prototype. It indicates a substantial enhancement in usability and satisfaction in conveying the association of harms and benefits.
80%
User Satisfaction
My Learnings
1. Understanding IRB and Crafting Sensitive Questions : In this learning, I delved into the intricacies of the Institutional Review Board (IRB) process. This included a comprehensive understanding of ethical considerations and protocols involved in conducting research, particularly when dealing with sensitive groups of interviewees. I honed my skills in crafting questions that respect ethical guidelines, ensuring a thoughtful and considerate approach to data collection.
2. Elevating Impact through Research-Based Designs : The second learning emphasizes the significance of incorporating research into design processes. By basing designs on thorough research, we ensure a user-centric approach that not only caters to user needs but also addresses specific pain points. This strategy elevates the overall impact of the designs, creating solutions that are not only aesthetically pleasing but also functionally effective, meeting both user expectations and business objectives.
